GENERAL FAQ
What are your hours?
Our counselors work Monday - Thursdays , 9am - 8pm; Friday - Saturdays, 9am - Noon. Each counselor has a different schedule, some have evening and Saturday hours. You will need to contact our office to see when each counselor has availability.
Our phones are answered Monday thru Friday 9am til 5pm, please leave a message if you get our voicemail, and your call will be returned within 24 hours.
How do I get started?
Our phones are very busy! Please give us a call and if you get our voicemail, be sure to leave a message. Our Care Coordinators will get back to you within 24 hours, or you can pre-register here. New registrations are processed Monday - Thursday. If you register over the weekend, you will receive a call Monday morning.
How can I know what therapist is right for me?
Finding the right therapist is not always easy, but it’s very important! Our staff will help you decide who we believe is best suited for you based upon the reasons you are seeking help, whether or not you want to use insurance, your availability and other considerations. If you have any concerns that the therapist you see is not a great fit, our therapists do not take that personally and we will refer you to someone else either at Morning Star or to another practice, if necessary.
How long will I have to wait for an appointment?
Depending on the therapist's schedule, some can schedule within two weeks, some have a longer waitlist. Feel free to call our office if you have questions.
Do your therapists prescribe medication?
No, our therapists do not prescribe medication.
Is my counseling confidential?
We are committed to keeping everything about your treatment confidential. In any counseling, there are exceptions to confidentiality that include the following:
If you are a threat to yourself or someone else, in which we may need to involve other people or resources to ensure your safety or the safety of others.
In the case of any suspicions of child abuse, which is required by law to be reported.
A court order to release information.
You authorize us to speak to anyone else about your treatment, which requires your signature on a release of information form.
What if I need to cancel my appointment?
Please give our office at least 24 hours advance notice if you need to cancel your appointment, contact our office at 717.806.5050 and leave a message for our administrative staff. Otherwise, you will be charged a $135 cancellation fee. We also reserve the right to charge our full session fee of $135 for a complete no show to an appointment.
If circumstances such as transportation or childcare arrive, please consider the option of a phone or video session, which we are often able to accommodate.